General terms and conditions

The General Terms and Conditions (GTC) apply to all business relationships between you as a private customer and the Verein für Heimatpflege e.V. Viersen. The version of these General Terms and Conditions valid at the time of the conclusion of the contract is authoritative in each case. We refer to private customers as consumers in accordance with § 13 BGB (German Civil Code).

Your order is an offer to us to conclude a purchase contract. The Verein für Heimatpflege e.V. Viersen reserves the right to reject or not process your offer without giving reasons.

You will receive an order confirmation by e-mail, which is not an acceptance of your offer at this point. It is intended to inform you that we have received your order. A sales contract is only concluded when we send the ordered product to you. Of course, you will also receive information about this by e-mail.

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Alternative Dispute Resolution pursuant to Art. 14 (1) ODR Regulation and Section 36 VSBG

The European Commission provides a platform for online dispute resolution (ODR), which you can find at We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.